Adapt IT recognises that there is a need to communicate with users of the website, and the people whose personal information we process, that there are various terms that apply to their relationship with it. In the interest of maintaining a transparent relationship with users it is important that Adapt IT complies with its legal obligations. This Legal Centre contains the legal notices that users must review and agree with when interacting with Adapt IT, using this website, or entering into a relationship with Adapt IT. The Legal Department has worked to ensure that the legal notices are drafted in plain language and has taken into consideration the legal requirements that are applicable to the legal notices. Users may read more about the various laws that Adapt IT complies with in the next section.
The following legal notices, in addition to other applicable terms, relate to the relationship between Adapt IT and the user:
Unethical conduct goes against what Adapt IT stands for as an organisation. It has a potentially crippling effect on the business community and society at large, and erodes the trust that an organisation should build in its relationships.
Adapt IT is, therefore, committed to maintaining the highest standards of honesty, integrity and ethical conduct and has adopted an Ethics and Conduct Policy to promote and enforce ethical conduct, business practices and standards throughout the organisation and in its relationships.
Furthermore, there is an Anti Bribery and Corruption Policy setting out Adapt IT’s stance on the issue.
We respect that the law (like PAIA) requires us to give certain people access to information in certain circumstances. We recognise the importance of such a requirement because we believe that access to information is a powerful tool to ensure accountability and transparency. You can read our PAIA Manual to find out more.
Find more information about Adapt IT on the contact page. Head Office Address: Adapt IT Johannesburg Campus, 152, 14th Road, Midrand, Gauteng, South Africa
Good governance is an important part of how Adapt IT does business. The JSE Listing Requirements prescribe the implementation of the King Code on Corporate Governance, however it is not the only driver for Adapt IT’s efforts towards good governance.
Risk is a reality that many organisations have to contend with. Adapt IT is no different and it continually strives to manage both its risks and those of stakeholders.
Adapt IT always strives to comply with all laws, codes, rules and standards that are applicable to the organisation. It takes the responsibility to comply seriously.
1. This disclaimer applies to any message
This disclaimer applies to any message (like an email, SMS, tweet or post) we publish or send (or which passes through our information system), including its contents, any attachments and all subsequent messages or attachments. If there is a conflict between this disclaimer and any other, this one will prevail. imer and any other, this one will prevail.
2. Recipient of message from us
Messages are intended for the recipient only. If that is not, you and you have received the message: • Please notify the sender using the contact details contained in the message. If this is not possible, then use the quickest means
possible (like telephone or fax). You must delete the message you received once you have notified the sender. • You must not forward, copy or otherwise transmit or disseminate the message or any of its contents to any person other than the
named sender. • You may not print, save or store the message or any of its contents in electronic or physical form.
The message is private and confidential, unless we specifically state otherwise or it is manifestly clear from the context (such as public posts or tweets, press releases and other official statements). The message may be subject to legal privilege and client confidentiality. If you are not certain whether the message is confidential, please check with the sender. You must keep it confidential and not disclose it. Only the person to whom the message was sent may use it. Do not add the sender’s contact details to a database for the purposes of direct electronic marketing without their consent.
4. Personal information
The message may contain personal information. You must keep any personal information confidential and not disclose it. You must not use it for a purpose other than the purpose for which we provided it to you.
5. Copyright notice for message content
We own the content of our messages (and this message disclaimer), unless it is clear that someone else owns it. Copyright and other intellectual property laws protect the content. We reserve all rights we do not expressly grant.
6. Legal requirements related to message
By communicating with us electronically, you consent to receiving messages from us electronically and agree that any agreement, notice, disclosure or other message transmitted electronically satisfies any legal requirement, including that it be "in writing". Unless we agree otherwise, we are only deemed to have: • received a message once a person has responded to it; and • sent a message once reflected as "sent" on our message server logs.
7. We are not responsible
While we try to prevent harm, damage, or loss that could relate to messages, we are not responsible or liable for any harm, damages, or losses (including any lost profits, business interruption, loss of programs or data on I.C.T systems, or data corruption) arising from any message, including: from malicious software (malware); if someone else changes a message, or it arrives incomplete or different to how it was sent; for corruption of data, or any “denial of service”; for the non-delivery or incorrect delivery of any message; its effect on electronic devices; its interception; or its transmission in an unencrypted medium. We have taken reasonable precautions to check our messages do not contain malicious software (malware). We recommend that you virus check all messages you receive. We give no warranty regards any message.
8. Personal use by senders
The views or opinions expressed in any message are not necessarily ours. They may be those of the individual sender, in which case they are personally responsible (not us). If any message contains offensive, derogatory or defamatory statements or materials, it is outside the sender's scope of employment with us and only the sender can be held liable in their personal capacity.
9. Interception and monitoring
We reserve the right to intercept, monitor, filter, view, block, archive, backup, delete or disclose all messages. Employees do not have any privacy right in the creation, sending, receipt or storage of information (e.g. email messages, internet pages) on the systems of the organisation. If you do not want your message to be read by us, you must not communicate with us by messages.
10. Concluding agreements
We make no offer, warranty or representation in our messages, unless we state it specifically or if this is manifestly clear from the context. Our messages are merely an invitation to do business. However, we may rely on and hold you to your offers, warranties, representations or other statements you make in your messages. Our representatives are not authorised to conclude agreements or bind us by message, unless a duly authorised representative confirms it. An automated response from us will not contractually bind us.
If you have any questions or concerns, please contact our help desk or reception.
We may change this disclaimer at any time. We will notify you of any changes by placing a notice in a prominent place on the website or by a message. You must review any amended disclaimer and check that you agree with it.
13. Resolving disputes
The law of the country of our head office applies to any message. We will resolve any dispute regards a message by negotiation (direct talks to try and agree how to end the dispute); failing which mediation (talks in which a neutral third party tries to help the parties agree how to end the dispute); failing which arbitration (a hearing after which a neutral third party makes a binding decision about the dispute). Any arbitration in South Africa will be under A.F.S.A’s latest rules for expedited arbitrations. The arbitration will be held in English in the city of our head office. This clause will not stop a party from applying to court for urgent interim relief (temporary help) while the dispute resolution process is being finalised.
14. Corporate Information we must disclose by law
Some information about us:
Registered name: Adapt IT Holdings Limited
Company registration number: 1998/017276/06
Primary address: Adapt IT Johannesburg Campus, 152, 14th Road, Midrand, 1687
This policy applies to you if you are:
Personal information includes:
Common examples of the types of personal information which we may collect and process include your:
Sensitive personal information
Depending on the goods or services that you require, we may also collect sensitive personal information including your:
You must accept all the terms of this policy when you order our goods or request our services. If you do not agree with anything in this policy, then you may not order our goods or request our services.
You may not access our website or order our goods or request our services if you are younger than 18 years old or do not have legal capacity to conclude legally binding contracts.
By accepting this policy, you are deemed to have read, understood, accepted, and agreed to be bound by all of its terms.
You may only send us your own personal information or the information of another data subject where you have their permission to do so.
We may change the terms of this policy at any time by updating this web page. We will notify you of any changes by placing a notice in a prominent place on the website or by sending you an email detailing the changes that we have made and indicating the date that they were last updated. If you do not agree with the changes, then you must stop using the website and our goods or services. If you continue to use the website or our goods or services following notification of a change to the terms, the changed terms will apply to you and you will be deemed to have accepted those updated terms.
Once you register on our website, you will no longer be anonymous to us. You will provide us with certain personal information when you register on our website.
This personal information will include:
We will use this personal information to fulfil your account, provide additional services and information to you as we reasonably think appropriate, and for any other purposes set out in this policy.
On order or request
When you order our goods or request our services from us, you will be asked to provide us with additional information on a voluntary basis (goods or services information).
Our website may contain electronic image requests (called a single-pixel gif or web beacon request) that allow us to count page views and to access cookies. Any electronic image viewed as part of a web page (including an ad banner) can act as a web beacon. Our web beacons do not collect, gather, monitor or share any of your personal information. We merely use them to compile anonymous information about our website.
You may also provide additional information to us on a voluntary basis (optional information). This includes content or products that you decide to upload or download from our website or when you enter competitions, take advantage of promotions, respond to surveys, order certain additional goods or services, or otherwise use the optional features and functionality of our website.
We may monitor and record any telephone calls that you make to us, unless you specifically request us not to.
Purpose of collection
We may use or process any goods or services information, or optional information that you provide to us for the purposes that you indicated when you agreed to provide it to us. Processing includes gathering your personal information, disclosing it, and combining it with other personal information. We generally collect and process your personal information for various purposes, including:
goods or services purposes – such as collecting orders or requests for and providing our goods or services; marketing purposes – such as pursuing lawful related marketing activities; business purposes – such as internal audit, accounting, business planning, and joint ventures, disposals of business, or other proposed and actual transactions; and legal purposes – such as handling claims, complying with regulations, or pursuing good governance. We may use your usage information for the purposes described above and to: remember your information so that you will not have to re-enter it during your visit or the next time you access the website; monitor website usage metrics such as total number of visitors and pages accessed; and track your entries, submissions, and status in any promotions or other activities in connection with your usage of the website.
Consent to collection
We will obtain your consent to collect personal information: in accordance with applicable law; when you provide us with any registration information or optional information.
We may use your personal information to fulfil our obligations to you.
Messages and updates
We may send administrative messages and email updates to you about the website. In some cases, we may also send you primarily promotional messages. You can choose to opt-out of promotional messages.
While you are logged into the website, we may display targeted adverts and other relevant information based on your personal information. In a completely automated process, computers process the personal information and match it to adverts or related information. We never share personal information with any advertiser, unless you specifically provide us with your consent to do so. Advertisers receive a record of the total number of impressions and clicks for each advert. They do not receive any personal information. If you click on an advert, we may send a referring URL to the advertiser’s website identifying that a customer is visiting from the website. We do not send personal information to advertisers with the referring URL. Once you are on the advertiser’s website however, the advertiser is able to collect your personal information.
We may disclose your personal information as required by law or governmental audit.
We may disclose personal information if required: by a subpoena or court order; to comply with any law; to protect the safety of any individual or the general public; and to prevent violation of our customer relationship terms.
We may disclose aggregate statistics (information about the customer population in general terms) about the personal information to advertisers or business partners.
We may need to disclose personal information to our employees that require the personal information to do their jobs. These include our responsible management, human resources, accounting, audit, compliance, information technology, or other personnel.
Change of ownershipIf we undergo a change in ownership, or a merger with, acquisition by, or sale of assets to, another entity, we may assign our rights to the personal information we process to a successor, purchaser, or separate entity. We will disclose the transfer on the website. If you are concerned about your personal information migrating to a new owner, you may request us to delete your personal information.
We take the security of personal information very seriously and always do our best to comply with applicable data protection laws. Our hosting company will host our website in a secure server environment that uses a firewall and other advanced security measures to prevent interference or access from outside intruders. We authorize access to personal information only for those employees who require it to fulfil their job responsibilities. We implement disaster recover procedures where appropriate.
Accurate and up to date
We will try to keep the personal information we collect as accurate, complete and up to date as is necessary for the purposes defined in this policy. From time to time we may request you to update your personal information on the website. You are able to review or update any personal information that we hold on you by accessing your account online, emailing us, or phoning us. Please note that in order to better protect you and safeguard your personal information, we take steps to verify your identity before granting you access to your account or making any corrections to your personal information.
We will only retain your personal information for as long as it is necessary to fulfil the purposes explicitly set out in this policy, unless: retention of the record is required or authorised by law; or you have consented to the retention of the record. During the period of retention, we will continue to abide by our non-disclosure obligations and will not share or sell your personal information. We may retain your personal information in physical or electronic records at our discretion.
Transfer to another country
We may transmit or transfer personal information outside of the country in which it was collected to a foreign country and process it in that country. Personal information may be stored on servers located outside the country in which it was collected in a foreign country whose laws protecting personal information may not be as stringent as the laws in the country in which it was collected. You consent to us processing your personal information in a foreign country whose laws regarding processing of personal information may be less stringent.
Updating or removing
You may choose to correct or update the personal information you have submitted to us, by clicking the relevant menu in any of the pages on our website or contacting us by phone or email.
We are not responsible for, give no warranties, nor make any representations in respect of the privacy policies or practices of linked or any third party websites.
What are cookies?
These files serve a number of useful purposes for you, including:
The types of cookies we use
We use different types of cookies on our website. Some of these cookies are placed by us, while others are placed by our third-party plug-ins, suppliers or advertisers. These cookies may be deleted from your device at different times, such as at the end of your browsing session (when you leave the website) or after a pre-set amount time, or they may persist on your device until you delete them.
We use the following types of cookies on our website:
You can see the cookies we use in the following table:
|Cookie name||Cookie type||Cookie function||Expiry|
|hs_do_not_track||Essential||This cookie can be set to prevent the tracking code from sending any information to HubSpot. Setting this cookie is different from opting out of cookies, as it still allows anonymized information to be sent to HubSpot.||13 months|
|hs_ab_test||Essential||This cookie is used to consistently serve visitors the same version of an A/B test page they’ve seen before.||End of session|
|_key||Essential||When visiting a password-protected page, this cookie is set so future visits to the page from the same browser do not require login again. The cookie name is unique for each password-protected page.|
|hs-messages-is-open||Essential||This cookie is used to determine and save whether the chat widget is open for future visits. It resets to re-close the widget after 30 minutes of inactivity.||30 minutes|
|hs-messages-hide-welcome-message||Essential||This cookie is used to prevent the welcome message from appearing again for one day after it is dismissed.||1 day|
|hsmem||Essential||This cookie is set when visitors log in to a HubSpot-hosted site.||1 year|
|hstc||Consent banner||The main cookie for tracking visitors. It contains the domain, utk, initial timestamp (first visit), last timestamp (last visit), current timestamp (this visit), and session number (increments for each subsequent session).||13 months|
|hubspotutk||Consent banner||This cookie is used to keep track of a visitor's identity. This cookie is passed to HubSpot on form submission and used when deduplicating contacts.||13 months|
|hssc||Consent banner||This cookie keeps track of sessions. This is used to determine if HubSpot should increment the session number and timestamps in the __hstc cookie. It contains the domain, viewCount (increments each pageView in a session), and session start timestamp.||30 min|
|hssrc||Consent banner||Whenever HubSpot changes the session cookie, this cookie is also set to determine if the visitor has restarted their browser. If this cookie does not exist when HubSpot manages cookies, it is considered a new session.||End of session|
|messagesUtk||Consent banner||This cookie is used to recognize visitors who chat with you via the messages tool. If the visitor leaves your site before they're added as a contact, they will have this cookie associated with their browser. If you chat with a visitor who later returns to your site in the same cookied browser, the messages tool will load their conversation history.||13 months|
Your internet browser generally accepts cookies automatically, but you can often change this setting to stop accepting them. You can also delete cookies manually. You can read how to do this at https://www.digitaltrends.com/computing/how-to-delete-cookies/.
Deleting or no longer accepting cookies may prevent you from accessing certain aspects of our website where cookies are necessary, or cause the website to forget your preferences. Deleting cookies may not prevent you from seeing advertisements on our website, but such advertising may be less relevant to you.
1.1 Name of Body: Adapt IT Holdings Limited (“Adapt IT”)
1.2 Physical Address: Adapt IT Johannesburg Campus 152, 14th Road, Midrand, Gauteng, South Africa
1.3 Postal Address: Same as physical address
1.4 Telephone: +27 (0) 10 494 0000
1.5 Head of Body: Sibusiso Shabalala
1.6 Designated Information Officer: Tiffany Dunsdon Commercial Director Telephone: +27 (0) 10 494 0000 Email: email@example.com
1.7 Who we are: Adapt IT conducts business as an information technology services and solutions provider across various sectors.
2.1.1 obtaining access to a record of a Private Body and the assistance that is available from the South African Human Rights Commission in this regard;
2.1.2 lodging a court application against a decision by the head of a private body;
2.1.3 the fees that are payable for accessing a record; and
2.1.4 the voluntary disclosure of information by private bodies.
South African Human Rights Commission: PAIA Unit
Physical Address: Braampark Forum 3 33 Hoofd Street Braamfontein Johannesburg Gauteng 2017
Telephone: 011 877 3600
Facsimile: 011 404 0668
No notice has been published.
No notice has been published.Insofar as may be applicable, the group keeps records of information to the extent required in terms of, inter alia, the following legislation:
4.1. Basic Conditions of Employment Act 75 of 1997;
4.2. Broad Based Black Economic Empowerment Act No.53 of 2003;
4.3. Companies Act 71 of 2008;
4.4. Compensation for Occupational Injuries and Diseases Act 130 of 1993;
4.5. Consumer Protection Act 68 of 2008;
4.6. Copyright Act 98 of 1978; and
4.7. Criminal Procedure Act 51 of 1977;
4.8. Electronic Communications and Transactions Act 25 of 2002;
4.9. Employment Equity Act 55 of 1998;
4.10. Financial Intelligence Centre Act,38 of 2001;
4.11. Income Tax Act 58 of 1962;
4.12. Insolvency Act 24 of 1936;
4.13. Insurance Act 27 of 1943;
4.14. Labour Relations Act66 of 1995;
4.15. Medical Schemes Act 131 of 1998;
4.16. Occupational Health and Safety Act 85 of 1993;
4.17. Protection of Personal Information Act 4 of 2013;
4.18. Regulation of Interception of Communications and Provisions of Communications-related Information Act 70. of 2002;
4.19. Skills Development Act 97 of 1998;
4.20. Skills Development Levies Act 9 of 1999;
4.21. Unemployment Insurance Act 63 of 2001; and
4.22. Value-Added-Tax Act 89 of 1991.
5.1 No notice has been submitted to the Minister of Justice and Constitution Development regarding the categories of records which are available without a person having to request access in terms of s52(2) of PAIA. The information on the website of the business, however, its automatically available without having to request access in terms of PAIA.
5.2 General information about Adapt IT can be accessed via the internet on www.adaptit.co.za, which is available to all persons with access to the internet.
5.3 Company Records Classification Key:
|1||May be disclosed||Public access document|
|2||May not be disclosed||Request for, or after commencement of, criminal or civil proceedings [s7]|
|3||May be disclosed||Subject to copyright|
|4||Limited disclosure||Personal information that belongs to the requester of that information [s61]|
|5||May not be disclosed||Unreasonable disclosure of personal information of natural person [s63(1)]|
|6||May not be disclosed||Likely to harm the commercial or financial interests of third party [s64(a)(b)]|
|7||May not be disclosed||Likely to harm a third party in contract or other negotiations [s64(c)]|
|8||May not be disclosed||Would breach a duty of confidence owed to a third party in terms of an agreement [s65]|
|9||May not be disclosed||Likely to compromise the safety of individuals or protection of property [s66]|
|10||May not be disclosed||Legally privileged document [s67]|
|11||May not be refused||Environmental testing / investigation which reveals public safety / environmental risks [s64(3)]|
|12||May not be disclosed||Commercial information of private body [s68]|
|13||May not be disclosed||Likely to prejudice research and development information of the Adapt IT or a third party [s69]|
|14||May not be refused||Disclosure in public interest [s70]|
5.4 Summary Records Availability:
|Departmental Records||Subject||Classification Number|
|Communications and Corporate Affairs Division||Current Product Information||3|
|Public Corporate Records||1|
|Environmental Division||Environmental Policy||1|
|Environmental Records||11, 14|
|Human Resources Division||Employee Records||4, 5, 8, 9|
|Employment Contracts||4, 5, 8|
|Personnel Guidelines, Policies and Procedures||13|
|Employee Medical Records||4, 5, 8, 9|
|Financial Division||Financial Statements||1|
|Financial and Tax Records (Company and Employees)||1, 8|
|Legal / Company Secretarial Division||General Contract Documentation||6, 10, 13|
|Company Guidelines, Policies and Procedures||10, 13|
|Marketing and Sales Division||Market Information||13|
|Marketing and Product Strategies||13|
|Product Sales Records||13|
|Customer Information and Customer Database||5, 6, 9|
We process personal information to:
6.1. provide our goods or supply our services;
6.2. better understand our data subjects’ needs when doing so;
6.3. keep our data subject records up-to-date;
6.4. manage employees in general;
6.5. manage supplier contracts in general;
6.6. manage dealer relationships in general;
6.7. manage customers in general;
6.8. manage customer credit in general;
6.9. market to customers in various countries;
6.10. enforce debts;
6.11. market goods and services to prospects;
6.12. to engage with investors and the media;
6.13. process customer requests or complaints; and
6.14. process personal information of employees for forensic purposes.
We process many different categories of personal information, including:
7.1. contact details, such as phone numbers, physical and postal addresses, and email addresses;
7.2. personal details, such as names and ages;
7.3. demographic details, such as races and age groups;
7.4. health information;
7.5. biometric information;
7.6. account numbers;
7.7. background information;
7.8. contract information;
7.9. credit information;
7.10. market intelligence information; and
7.11. debt and debtor information.
We give the following people personal information that we process in the ordinary course of business to fulfill our obligations to our customers or clients:
8.1 Statutory authorities;
8.2 Law enforcement;
8.3 Tax authorities;
8.4 Financial institutions;
8.5 Medical schemes;
8.6 Employee pension and provident funds;
8.7 Industry bodies;
8.8 contractors, vendors, or suppliers;
8.9 agents, distributors, or other resellers;
8.10 operators, other responsible parties, or co-responsible parties; and
8.11 third party vendors (such as software developers) to help us maintain our services.
We may send personal information outside of South Africa to various countries. We will only transfer data to other countries who have similar privacy laws to South Africa’s or recipients who can guarantee the protection of personal information to the same standard we must protect it.
We secure our data by maintaining reasonable measures to protect personal information from loss, misuse and unauthorised access, disclosure, alteration and destruction. We also take reasonable steps to keep personal information accurate, current, complete and reliable for its intended use.
11.1.1 A request for information must be made in the prescribed form, must be addressed to the Information Officer and must be submitted with the prescribed fee.
11.1.2 The prescribed request form and details regarding the prescribed fees are available from the South African Human Rights Commission, whose contact details are set out in this document. The prescribed request form and prescribed fee details are available on the website of the Department of Justice and Constitutional Development (www.doj.gov.za).
11.2.1. The requester must use the prescribed form to make the request for access to a record. This request must be made to the address, facsimile number or electronic mail address of the information Officer and must contain the requester's postal address and facsimile number within the Republic.
11.2.2. The requester must provide sufficient detail on the request form to enable the Information Officer to identify the record requested and the requester. The requester should also indicate which form of access is required. The requester should indicate if notice of the decision of the Information Officer is required in any manner, other than in writing, and if so, the necessary particulars to be so informed.
11.2.3. In the request form, the requester must identify the right that is sought to be exercised or to be protected and provide an explanation of why the requested record is required for the exercise or protection of that right.
11.2.4. If a request is made on behalf of another person, the requester must submit proof of the capacity in which the requester is making the request to the satisfaction of the Information Officer.
11.3.1 A requester who seeks access to a record containing personal information about that requester, is not required to pay the request fee. Every other requester, who is not a personal requester, must pay the required request fee.
11.3.2 The Information Officer must by notice, require the requester to pay the prescribed fee, if any, set out in the notice, before further processing the request.
11.3.3 The requester may lodge an application with a court against the payment of the prescribed request fee.
11.3.4 After the Information Officer has made a decision on the request, the requester must be notified in the required form.
11.3.5 If the request is granted then a further access fee must be paid for the search, reproduction, preparation and for any time, in excess of the prescribed hours, required to search and prepare for the record disclosure.
The Minister of Justice and Constitutional Development has not made any regulations in this regard.
13.1 This manual is available for inspection by the general public upon request during office hours and free of charge at Adapt IT’s physical address as well as on Adapt IT’s website, www.adaptit.co.za.Download
We respect your privacy and take the protection of personal data very seriously. The purpose of this policy is to set out the necessary steps to effectively and efficiently identify and report potential issues in how we have processed your personal data.
This policy is intended for our customers and our employees who are our data subjects.
This policy gives effect to many of our responsibilities as a responsible party in terms of the Protection of Personal Information Act 4 of 2013 (P.O.P.I.A) as well as the General Data Protection Regulation (G.D.P.R) and should be read in conjunction with that Act where applicable.
You should use this policy where you have a concern about the way we are handling your information, for example if you feel that we:
If you wish to complain about how we have processed your personal information, or how your complaint has been handled, please contact us with the following information by sending an email to firstname.lastname@example.org.
Our Data Privacy Officer (D.P.O) will acknowledge receipt of your complaint within 3 (three business days. While we try to respond as promptly as possible, resolution times will vary depending on the nature of the complaint. Our D.P.O will liaise with our relevant departments to investigate your complaint. You will be notified of the outcome of your complaint as well as any action taken.
If you are unhappy with how your complaint was handled, or the outcome of your complaint, then you may appeal by writing to our D.P.O at email@example.com outlining your reasons.
If you remain unhappy after the appeals process you may forward your complaint to the Information Regulator at:
The Information Regulator (South Africa)
Physical Address: SALU Building, 316 Thabo Sehume Street, Pretoria
Tel: 012 406 4818
Fax: 086 500 3351
More information can be found at http://www.justice.gov.za/inforeg/
More information regarding data protection in the European Union can be found at https://ico.org.uk/your-data-matters/raising-concerns/
For the purposes of this Complaints Policy, it is the complaint which must be vexatious and not the individual making the complaint.
We differentiate between people who make numerous complaints because they think things have gone wrong, and people who are simply being difficult. We do understand that sometimes complainants act in distress, and we will make reasonable allowance for that.
Features of the types of complaint and behaviour that this policy covers can include the following:
Our D.P.O will retain adequate records of the details of the case and the action that has been taken.
Adapt IT is a provider of leading specialised software and digitally-led business solutions that assist clients across the targeted industries to achieve more by improving their Customer Experience, Core Business Operations, Business Administration, Enterprise Resource Planning and Public Service Delivery.
Leading. Professional. Experts.